Spruce Organizing Co Company Policies

ESTIMATE
We make every effort to be accurate, however we provide an estimate and not a guarantee of time or fees for a project. 

Time to complete each project may vary by

- Number of (volume of) items in the area to be organized
- The number of organizers working on the project
- Time the client takes in making decisions about items to keep or discard
- Client participation in the process
- The current state of organization or clutter and the desired state of organization to be completed
- Known or undisclosed information about the contents, clutter or organization level, given by the client about a not-visible area (ex: closed boxes or containers) to be organized at the time the estimate is given

CLIENT RESPONSIBILITES AND PROJECT COMPLETION
Spruce Organizing Co may deem a project complete when the organizer has completed their agreed upon portion of the project, although the client may not have completed their portion.

Client responsibilites, sometimes referred to as "client homework" during a project may include, but not be limited to, reviewing items or papers, deciding what to keep or remove, fixing items or furnishings, adding, purchasing, providing or installing organizing products or furnishings, and cleaning, including laundry.

PAYMENT EXPECTATIONS
Payment is expected at time of service unless other arrangements have been made.
We accept credit cards, Venmo and checks for payment.

CANCELLATION POLICY
We require 48-hours notice for all cancellations so we may allow another valued client to take that time slot. Cancellation fees will apply if you fail to provide adequate notice. If you have questions or need to cancel, please contact us at least 48 hours prior to your session.

NO-SHOW POLICY
Appointment times are reserved exclusively for you.  Should you not show and not contact Spruce Organizing Co for your scheduled session, the session is forfeited and will not be reimbursed.

PRIVACY & CONFIDENTIALITY
Your privacy is a priority to us.  Spruce Organizing Co does not share your personal information.  All services are provided in complete confidentiality.  Spruce Organizing Co strictly adheres to the ASPO Code of Ethics.  Spruce Organizing Co always takes before and after photos of areas to be organized to record and monitor progress of our projects. We will not share these on social media or elsewhere without your express written approval, except in the case of a dispute.
Spruce Organizing Co reserves the right to share these photos if a dispute arises and we must demonstrate and prove our work.

SAFETY
Spruce Organizing Co’s Organizers reserve the right to refuse to work in an area that may be hazardous.

Firearms and weapons: Please take care to remove these items from any space we work in and secure them somewhere else safely.

Pets:  For the safety of your pet(s) and our Organizers, please secure your pets away from the area to be organized.

LIMIT OF LIABILITY
Spruce Organizing Co uses reasonable care in the performance of our services.  We do not accept responsibility for any damage or loss to your person or property that is not the result of gross negligence of Spruce Organizing Co.  Liability is limited to the amount of service fees billed. We are not liable for consequential or incidental damages.